Tenancy Sustainment Officer

Title: Tenany Sustainment Officer

Location: Midlands

Length of Contract: 4 Months

Rate/Salary: Competitive

We are currently recruiting for an experienced Tenancy Sustainment Officer to join a leading housing provider on an interim basis.

This is an excellent opportunity for someone with a strong background in social housing who is passionate about supporting residents to maintain their tenancies and prevent homelessness.

The Role

As a Tenancy Sustainment Officer, you will work closely with residents who may be experiencing financial, personal or social challenges that could put their tenancy at risk.

You will provide proactive, customer-focused support, helping residents overcome barriers and access the appropriate services and support.

• Managing a caseload of residents who require tenancy sustainment support.
• Identifying and addressing issues that could place tenancies at risk.
• Working proactively with residents to prevent tenancy failure and homelessness.
• Supporting residents with rent arrears, benefit entitlement, budgeting and financial difficulties.
• Making appropriate referrals to internal teams and external support agencies.
• Working closely with Housing Officers, Income teams and other key stakeholders.
• Developing effective support and action plans with residents.
• Carrying out home visits where required.
• Maintaining accurate and up-to-date case records.
• Working in line with relevant housing legislation, policies and procedures.
• Promoting tenancy stability and positive outcomes for residents.

About You

We are looking for someone with previous experience within social housing, tenancy sustainment, homelessness, income recovery or a related field.

• Experience managing a caseload within a housing or related environment.
• A good understanding of tenancy sustainment and homelessness prevention.
• Experience supporting residents experiencing complex or multiple needs.
• Knowledge of welfare benefits, rent arrears and financial inclusion.
• Excellent communication and interpersonal skills.
• The ability to build positive relationships with residents and partner agencies.
• Strong organisational and case management skills.
• The ability to work independently and manage competing priorities.
• A proactive, empathetic and solution-focused approach.

Previous experience within a Housing Association, Local Authority or other social housing environment is highly desirable.

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