Position: Solution Engineer (Pre-Sales) Location: Southeast England (Hybrid working available) Salary: Competitive
Company Overview
A fire safety products and systems related company is looking for a customer-focused Solution Engineer to support sales activities across the UK and international markets, including the Middle East and Europe.
This role sits within the Sales team and acts as a key technical liaison between customers and the business. You will play a critical role in presenting solutions, supporting customer engagement, and driving successful sales outcomes.
Key Responsibilities
Support the sales team in customer engagements by providing technical insights and product knowledge
Deliver product presentations, demonstrations, and technical briefings to customers
Understand customer requirements and propose suitable solutions
Provide technical guidance to customers, including responding to product enquiries and supporting issue resolution where required
Visit customer sites when required to investigate technical or application issues and provide practical recommendations
Act as a point of contact for escalated or complex customer queries
Support customer onboarding and product training where required
Represent the company at exhibitions, trade shows, and industry events
Collaborate with internal teams to ensure smooth delivery of solutions
Requirements
Experience in a Solution Engineer / Pre-Sales / Sales Engineer role (or similar)
Strong communication, presentation skills and CPD presentation experience
Ability to explain technical concepts in a clear and customer-friendly manner
Commercial awareness and interest in supporting sales activities
Comfortable engaging directly with customers
Willingness to travel occasionally (UK and international, if required)
Experience in fire safety products or systems (physical or cyber)
Background in engineering or technical disciplines
Experience supporting international customers
Additional language skills (e.g. Arabic, Swedish, Japanese) would be advantageous
We regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.
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