Renewal Manager at Enterprise Procurement and Spend Management SaaS

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation.

The Company

• Cloud based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through a single, integrated SaaS platform.
• Market-leading procurement technology that improves efficiency, financial control and visibility of organisational spend.
• Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology.
• Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value

The Role

• Take ownership of a portfolio of existing customer contracts, ensuring timely renewals while delivering an exceptional customer experience.
• Working closely with Customer Success, Sales and Account Management teams, you'll play a key role in protecting recurring revenue, reducing churn and identifying opportunities to strengthen customer relationships.
• Manage the end-to-end renewal process, from forecasting and customer engagement through to pricing, negotiation and contract completion.
• Build strong relationships with customers, proactively managing renewal timelines and ensuring contracts are renewed ahead of expiry.
• Maintain accurate contract, pricing and renewal data within CRM systems, providing reliable forecasting and reporting.
• Collaborate with internal stakeholders to resolve commercial issues, improve renewal processes and contribute to revenue retention targets.

Desired Skills and Experience

• Previous experience managing customer renewals, account management or customer success within a SaaS or software environment.
• Strong commercial awareness with experience negotiating contracts, pricing and commercial terms.
• Excellent organisational and stakeholder management skills, with the ability to manage multiple renewal cycles simultaneously.
• Analytical, customer-focused and proactive, with experience using CRM systems to manage contract data, forecasting and reporting.

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