Account Manager | SaaS ITSM | High Growth

If you love owning revenue, building long-term customer relationships, and turning happy customers into bigger ones, this is a role where your impact is visible fast.

We’re partnering with a high-growth B2B SaaS company (ITSM) with a strong UK footprint and a loyal customer base across mid-market organisations.

Led by a commercially experienced leadership team , they’re now looking for a growth-focused Account Manager to drive expansion and renewals across their existing customer portfolio in the UK.

What They’re Building

A market-leading SaaS platform that helps organisations run smarter, more efficient internal services, from IT and operations through to service delivery and automation.

Location

UK (London preferred, Manchester considered)

Hybrid working model

What You’ll Do

• Own a portfolio of ~100 existing customers, driving upsell, cross-sell, and expansion revenue
• Lead renewals and price uplift negotiations , with full revenue ownership
• Run product demos and uncover expansion opportunities across customer teams
• Forecast accurately and manage the pipeline against clear expansion targets
• Act as the main point of contact across the customer lifecycle, onboarding to renewal
• Deliver regular customer calls, service reviews, and post-implementation support
• Collaborate closely with Marketing, Consultancy, Support, and Finance
• Support tenders, InfoSec questionnaires, and larger customer consultancy projects
• Commercial, structured, and revenue-driven with clear ownership and accountability
• Collaborative UK sales team with strong cross-functional support
• Stable SaaS business with long-term customers and high growth (specifically in the UK)

Must-Haves

• 2–6 years’ experience in B2B SaaS account management
• Strong commercial mindset comfortable owning targets and revenue numbers
• Confident running SaaS demos and commercial conversations
• Excellent relationship-building and stakeholder management skills
• Highly organised CRM user with attention to detail and forecasting discipline

Nice-to-Haves

• Mid-market SaaS experience
• Background managing renewals and expansion-heavy account books
• Exposure to service management, workflow, or operational software

Compensation

Benefits include

Hybrid working, personal learning budget, pension up to 8%, enhanced parental leave, private health options, cycle-to-work & tech schemes, 26 days holiday + birthday off, generous sick leave, volunteering days, EAP, and regular team perks.

Why Join?

This is a chance to own real revenue within an established SaaS business — not firefighting, not cold outbound, but building value inside accounts that already trust the product.

You’ll work with engaged customers, clear targets, and a leadership team that understands expansion-led growth.

If you want a role where relationships, commercial skill, and ownership actually matter — this one’s worth a conversation.

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