This exciting RegTech Startup is looking for a Customer Success Engineer to be responsible for ensuring clients get the most from their platform.
This is an exciting opportunity to combine technical problem-solving, customer relationship management, and data-driven insights . Whether you’re an experienced specialist or an ambitious graduate eager to learn, this role offers a chance to make a real impact.
This range is provided by Stonor Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Stonor Recruitment
Key Responsibilities
Customer Support & Engagement: Respond to customer queries, ensure satisfaction, and proactively identify areas for improvement.
Upselling & Growth: Analyze customer data to uncover business opportunities and drive product adoption.
Automation & Technical Enhancements: Implement automation tasks across the CMS and support platforms to boost efficiency.
Sales & Marketing Collaboration: Assist in streamlining funnels from prospecting to conversion.
Industry & Product Expertise: Stay up to date with trends, best practices, and technical updates to support clients effectively.
Cross-Functional Alignment: Work closely with Product, Sales, and Technology teams to refine the customer success strategy.
Who You Are
Customer-focused: Strong relationship management and communication skills.
Technically inclined: Experience with CMS/support platforms or a willingness to learn.
Data-driven: Ability to analyze customer data and identify opportunities.
Problem-solver: Quick thinking, adaptable, and proactive.
2+ years in Customer Success/Technical Support or a graduate eager to learn in a fast paced tech environment.
What’s In It for You?
Competitive salary up to £40K DOE
Work in a high-growth, award-winning RegTech firm at the forefront of compliance innovation.
Career Growth: Whether you’re an experienced professional or an ambitious graduate, there’s room to develop your skills and expertise.
Hands-On Experience: Gain exposure to automation, data-driven insights, and cutting-edge compliance solutions.
Health & Well-being: Health & dental insurance, mental health support, and a strong company culture.
Top-Notch Tools: MacBook, industry-leading tech stack, and a London-based hybrid working model (4 days a week in office)
Culture & Perks: Monthly team socials, office snacks, and a collaborative, mission-driven environment.
Job Details
Seniority level: Associate
Employment type: Full-time
Job function: Sales and Information Technology
Industries: Software Development and Financial Services
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.