Technical Support Engineer

Overview

Technical Support Engineer – Full-time, Office-based

We’re looking for a hands-on Technical Support Engineer to keep our business-critical applications and IT infrastructure running smoothly. This role is ideal for someone who solves problems across applications and systems and helps colleagues get the most out of their tech.

What you'll do

• Provide 1st & 2nd line support across hardware, software, and core business applications (Business Central 365, Centric PLM, Salesforce Commerce Cloud, and more)
• Manage user accounts, permissions, and MS365 profiles with a strong focus on security
• Own incidents, requests, and change processes related to applications and IT systems
• Diagnose and resolve application/infrastructure issues, escalating when needed
• Support and maintain networks, hardware, and office AV equipment
• Contribute to infrastructure projects (backups, device rollouts, password security, etc.)
• Create clear documentation, training, and user guides
• Be a key support during business-critical events (product launches, peak trading)
• Provide excellent, customer-focused support on-site and remotely
• Participate in out-of-hours support on a rota basis

What you'll bring

• Solid experience in 1st/2nd line IT or application support
• Strong knowledge of Office 365, Azure & user account management
• Familiarity with ERP, PLM, or ecommerce platforms (Business Central & Salesforce Commerce Cloud a bonus)
• Understanding of integrations, APIs, monitoring & alerting (desirable)
• Problem-solving mindset with the ability to resolve technical issues quickly
• Strong Excel and documentation skills
• Clear, confident communicator with a customer-first approach
• Ability to thrive in a fast-paced, dynamic environment
• Willingness to work full-time in the office (no hybrid)

Why you’ll love it here

A supportive, dynamic, and creative workplace.

Growth opportunities as we expand and innovate.

Generous holiday allowance with flexible hybrid working options.

Continuous professional development to keep you ahead of the curve.

Social events that celebrate our collective achievements.

Early-finish Fridays and flexible hours for a better work-life balance.

Exclusive company discounts and perks.

Our Commitment

We embrace diversity as a strength that drives innovation and creativity. We are dedicated to building an inclusive workplace where individuality is celebrated, and everyone feels empowered to succeed. Our culture reflects our commitment to equal opportunities and respect for all.

This is a chance to take real ownership in a role that sits at the heart of our business operations. You’ll get exposure to a range of systems, applications, and projects, making it an excellent opportunity to grow your technical expertise while working in a collaborative, supportive environment.

No agencies please.

Additional details

Reference to job locations in the UK is noted, but this description does not include updated hiring status. Please apply if you meet the qualifications above.

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