3rd Line Support engineer

Solutions Engineer – Infrastructure & 3rd Line - Hybrid

London | Hybrid Working | Managed IT Services

Our client is a fast-growing Managed IT Services Provider specialising in the creative industry, supporting more than 5,000 users across 100+ businesses from its London base.

With a strong reputation for quality, technical expertise and exceptional client service, the business is continuing to grow and is looking for an experienced Solutions Engineer to join its engineering team.

This is an excellent opportunity for a senior infrastructure professional who enjoys getting hands-on with complex technical environments while also taking a lead role in projects, client relationships and technical mentoring.

Key Responsibilities

• Provide 3rd-line technical support and troubleshoot complex issues across server, networking, virtualisation, cloud and security environments.
• Act as a senior escalation point and technical leader within the engineering team.
• Lead infrastructure projects from initial planning through to implementation and completion.
• Deliver projects including server migrations, virtualisation deployments, Microsoft Azure solutions and network upgrades.
• Design and implement infrastructure security solutions, including firewalls, endpoint protection and cloud security.

Technical Requirements

You will ideally have strong hands-on experience across the following:

• Microsoft Infrastructure
• Virtualisation & Cloud
• Backup & Disaster Recovery
• Networking & Security
• Storage
• Endpoint Security

You'll also need a proven ability to plan and deliver complex infrastructure projects, including server migrations, cloud deployments and network upgrades.

What's on Offer?

• 40-hour working week, Monday–Friday, between 9am and 6pm UK time.
• Hybrid working, including work-from-home Fridays and additional remote working days available to all employees.
• 22 days' annual leave + Bank Holidays, increasing to 25 days with length of service.
• Quarterly and annual staff awards.
• Funded company social events.
• Employee referral bonuses.
• Structured professional development plans.

ALL APPLICANTS MUST BE FREE TO WORK IN THE UK

Exposed Solutions is acting as an employment agency to this client.

Please note that no terminology in this advert is intended to discriminate on any grounds, and we confirm that we will gladly accept applications from any person for this role.

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