Customer Service Manager

London Source: WhatJobs
See advert for pay

Overview

In this role you lead a centre within a growing global network, owning its performance and day-to-day operations. You’ll supervise a small team, drive targets, and ensure superb customer experiences that turn visitors into brand ambassadors. You’ll welcome prospects with tours, upsell to customers, and solve on-site challenges with autonomy. This position offers development, clear promotion paths, and a chance to shape world-class service in a sustainable, expanding business.

Pay / Benefits

  • induction training and ongoing learning
  • promotion prospects
  • generous incentives
  • sociable hours
  • flexible, personalised workplace benefits supporting wellbeing

Responsibilities

  • Manage all on-site operations for the centre
  • Lead and motivate a small team to meet targets
  • Give tours to prospective customers
  • Upsell to existing customers
  • Ensure high-quality customer service and workspace standards
  • Resolve on-site challenges and continuously improve processes
  • Represent the centre to strengthen the brand and customer experience

Key requirements

  • Experience delivering against targets with a small team
  • Experience running a high customer-focused site (e.g., flexible workspace, store, or restaurant)
  • Mindset: passion, drive, ownership and resilience
  • Strong customer service and commercial mindset
  • passion
  • drive
  • resilience
  • ownership
  • customer service
  • upselling/sales

Full job description from WhatJobs. Apply for this role →

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