In this role you support end-user devices and workplace technology to keep colleagues productive. You will be the primary onsite IT contact, bridging remote service with the physical workspace. You’ll resolve hardware, software, and M365 issues while delivering a positive, professional support experience. You’ll collaborate with cross-functional teams to improve service quality and adoption, contributing to a trustworthy, efficient workplace IT culture.
Responsibilities
Serve as the primary onsite contact for employees requiring in-person IT assistance (AskIT walk-up)
Troubleshoot and resolve desktop, laptop, peripheral, and mobile device issues not fully solvable by the offsite Service Desk
Receive escalations from the offsite Service Desk and ensure timely follow-up
Assist users with application, OS, and connectivity issues in a professional manner
Coordinate desk setups for new hires, moves, and workspace changes; install and test peripherals and network connections
Log, update, and resolve incidents in the IT ticketing system according to SLAs
Support corporate mobile devices, onboarding/offboarding, and device provisioning
Provide on-site AV support for meeting rooms and collaboration spaces
Deliver high-quality user experience and communicate status and timelines clearly
Document troubleshooting steps and contribute to knowledge base and process improvements
Contribute to continuous improvement and support technology refreshes and department initiatives
Provide support for EMEA branches as required
Maintain flexible working arrangements including occasional weekend coverage
Key requirements
1–3 years’ IT support or Desktop Support experience
Experience supporting Microsoft 365 in an enterprise environment
Experience with ITSM/ticketing tools
Windows desktop support experience
Experience supporting mobile devices
Strong customer service and communication skills
Ability to prioritise multiple requests and work independently
We use essential cookies to make this site work. With your permission we would also like to use the optional cookies below. Nothing optional is set until you choose, and you can change your mind at any time from "Cookie settings" at the bottom of every page. Cookie policy.
Essential — keep the site working and secure, and remember the choice you make here. Always on.