EUC Engineer

We are looking for an EUC Engineer to provide onsite technical support to end users and ensure the smooth operation of day-to-day IT services. The engineer will handle first-line incidents and service requests, troubleshoot user issues, and coordinate with L2/L3 teams when escalation is required.

Key Responsibilities

End-User & Desktop Support

• Provide L1 onsite IT support for desktops, laptops, printers, and peripherals.
• Troubleshoot Windows operating system and common software issues.
• Install, configure, and replace computers, peripherals, and standard software.
• Support users with account, password, access, and basic application-related issues.
• Assist with device setup, configuration, and deployment.

Hardware & Peripheral Support

• Diagnose and resolve basic hardware issues involving laptops, desktops, monitors, keyboards, mice, docking stations, and printers.
• Perform hardware replacements and basic connectivity checks.
• Coordinate with vendors for warranty or hardware-related issues when required.

Network & Connectivity Support

• Troubleshoot basic LAN/Wi-Fi connectivity issues.
• Check network cables, ports, and basic connectivity.
• Perform basic troubleshooting of printers and other network-connected devices.
• Escalate complex network issues to the appropriate infrastructure team.

User & Application Support

• Support Microsoft Office/Microsoft 365 and standard business applications.
• Assist users with software installation and basic application troubleshooting.
• Follow approved IT procedures and support documentation.

IT Asset Management

• Maintain accurate records of IT equipment and assigned assets.
• Support asset tagging, device handover, collection, and replacement activities.
• Update inventory records following company procedures.
• Log, update, and track incidents and service requests in the IT service management system.
• Resolve issues within agreed SLA targets where possible.
• Escalate unresolved or complex incidents to L2/L3 support teams.
• Maintain clear documentation of troubleshooting steps and resolutions.

Required Skills & Experience

• 2–4 years of experience in IT Support, Desktop Support, or Service Desk environments.
• Hands-on experience with Windows 10/11 .
• Good knowledge of desktop hardware, peripherals, and basic troubleshooting.
• Basic understanding of LAN, Wi-Fi, TCP/IP, DNS, and DHCP .
• Experience with Microsoft Office / Microsoft 365 .
• Familiarity with ticketing or ITSM tools.
• Good communication and customer-service skills.
• Ability to work independently onsite and coordinate effectively with remote IT teams.
• Slovak language/local communication skills required.
• Strong troubleshooting, documentation, and organizational skills.

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