In this role you lead site-based engineers and contractors to ensure operation, maintenance, and compliance of M&E and life-safety systems across four buildings. You’ll drive day-to-day technical delivery, align with cross-functional teams, and protect resident experience by minimizing downtime and maintaining a premium environment. You will address risks and escalations with the Residential Building Manager, shaping reliable building performance at scale.
Responsibilities
Oversee day-to-day performance, servicing, and testing of M&E, HVAC, lighting, life safety, access control, water systems, and critical infrastructure
Ensure systems operate per design and comply with SFG20 and manufacturer specs
Respond to alarms and failures quickly to minimise downtime and protect resident comfort
Maintain engineering logs, asset registers, and compliance documentation
Ensure compliance with fire safety, water hygiene, electrical safety, lift safety, and HVAC regulations; keep certification schedules and digital trails
Plan and deliver PPM schedules per statutory/contractual obligations
Support site-wide risk assessments (Fire, Water) and implement remedial actions
Manage all hard services contractors; monitor performance against SLAs/KPIs; escalate defects
Support procurement, tenders, and performance reviews in coordination with the Residential Building Manager
Manage live PPMs and reactive maintenance; prioritise work orders and ensure SLAs
Lead root-cause analysis after failures; implement preventative actions and report outcomes
Line-manage engineers; promote safety, training, and professional development
Support capital projects and lifecycle works; advise on plant lifecycle and specifications
Collaborate with CWG/building consultants to improve energy efficiency and sustainability targets
Coordinate cross-team on amenity spaces and resident impact; support major resident communications
Provide M&E/compliance oversight for retail/commercial units; assist with queries and planned works
Cover for managers during absence; participate in on-call rota for emergencies
Perform other duties as directed by management
Key requirements
Apprenticeship or higher qualification in mechanical/electrical engineering or building services
Health & Safety qualifications preferred (IOSH, SSSTS, or NEBOSH)
Minimum 5 years’ experience in engineering/hard-services delivery in high-end residential or mixed-use environments
Proven ability to lead in-house teams and external contractors
Strong knowledge of statutory systems (L8, EICR, SFG20, LOLER, PUWER, building regulations)
Experience using CAFM systems and maintenance platforms (e.g., Yardi Maintenance IQ, RiskWise)
Technically credible, safety-focused leadership
Calm, composed, and decisive under pressure
Approachable, collaborative, and team-oriented
M&E and life-safety system management
HVAC, lighting, access control, water systems, and critical infrastructure
Regulatory compliance and certification management
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