FM Manager

Portfolio Facilities Manager

Location: High Holborn, London
Salary: 60,000-65,000 per annum
Contract: Permanent

The Opportunity

I'm currently working with a leading residential property operator to recruit a Portfolio Facilities Manager to oversee hard facilities management across a growing portfolio of residential assets.

This is an excellent opportunity for an experienced FM professional with a strong technical background in M&E, statutory compliance and contractor management to take on a portfolio-wide role across Build-to-Rent (BTR) and Single-Family Housing (SFH) developments.

You'll work closely with site teams and senior stakeholders to drive maintenance standards, ensure regulatory compliance and improve the overall performance of buildings across the portfolio. You'll also play a key role in mobilising new developments, ensuring everything is in place for a smooth transition into operational management.

Key Responsibilities

• Oversee planned preventative maintenance (PPM) and reactive maintenance programmes, ensuring SLAs and KPIs are consistently achieved.
• Monitor M&E contracts and ensure compliance with statutory and regulatory requirements, including fire safety, health and safety and water hygiene.
• Manage contractor performance, working alongside procurement and site teams to review service delivery and identify improvements.
• Oversee CAFM systems, ensuring accurate PPM schedules, inspection records and certification are maintained across the portfolio.
• Support the mobilisation and handover of new BTR and SFH developments, ensuring maintenance regimes, contracts and operating procedures are established.
• Provide technical FM support and guidance to General Managers, Building Managers and Assistant Building Managers.
• Monitor facilities management budgets, providing financial reporting, forecasting and cost-control measures.
• Maintain accurate asset registers and support lifecycle planning, defect management and warranty matters.
• Lead contractor benchmarking and tender processes, maintaining a network of approved M&E and FM service providers.
• Support building safety and compliance initiatives, including fire safety, compartmentation, external walls and fire doors.
• Drive sustainability, energy efficiency and ESG initiatives across the portfolio.
• Develop and implement FM policies, procedures and SOPs, providing training and guidance to site teams where required.

Essential Experience and Qualifications

• IWFM Level 4/5 qualification or equivalent.
• At least five years' experience managing complex hard FM contracts.
• Strong technical knowledge of M&E plant within residential buildings.
• Familiarity with SFG20 maintenance requirements.
• Experience managing statutory compliance, health and safety and fire safety within residential properties.
• Proven experience managing outsourced contractors and specialist service providers.
• Experience overseeing budgets, contractor performance and maintenance programmes.
• Strong communication, organisational and stakeholder management skills.
• Proficiency in Microsoft Word and Excel.
• A proactive, commercially minded approach with strong attention to detail and problem-solving abilities.

Desirable Experience

• NEBOSH or an equivalent health and safety qualification.
• HNC, HND or degree in Building Services, Facilities Management or a related discipline.
• Membership of IOSH, IHEEM or another relevant professional body.
• MTPI, MBIFM or an equivalent professional qualification.
• Experience using Fixflo, QUOODA or similar systems.
• A Level 3 qualification in a building services discipline.
• Knowledge of the Building Safety Act and Building Assessment Certificate (BAC) process.

Working Arrangements

This is a portfolio-based position involving regular travel to managed properties and the head office, typically two to three days per week. Additional travel may be required for mobilisations, audits, incidents and operational issues.

Salary and Benefits

• 60,000-65,000 per annum.
• Permanent position.
• Portfolio-wide responsibility across BTR and single-family housing.
• Opportunity to influence FM standards, compliance and operational performance across a growing residential portfolio.

If you have a strong hard FM background and are looking for a broader portfolio-level role within the residential sector, I'd be keen to hear from you.

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