Service Administrator

Warrington Source: WhatJobs

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Overview

In this role, you will support the Service Department to keep maintenance and repair operations running smoothly. You will work closely with engineers, customers and internal teams to coordinate service activities, handle enquiries, and maintain accurate records. The role offers variety in a fast-paced environment and opportunities to contribute to continuous improvement. You will be at the heart of delivering reliable service across the UK, helping to uphold Rubax’s customer-focused standards and operational excellence. This is a hands-on, collaborative position with a clear impact on service delivery and customer satisfaction.

Pay / Benefits

Competitive salary
25 days’ holiday plus bank holidays
Pension scheme with 5% company contribution
Comprehensive life assurance
Private medical cover with 24/7 virtual GP
Free eye tests and eyewear discounts

Responsibilities

Provide administrative support to the Service Department and wider operations
Handle incoming calls, emails and customer enquiries professionally
Process service requests, log call-outs and track progress to completion
Coordinate engineer diaries and assist with planning of maintenance and reactive works
Maintain accurate service records and customer information in internal systems
Process engineer timesheets and support field-based administration
Prepare and track service reports, correspondence and documentation
Update customer portals and records to meet commitments
Prepare and issue accurate customer invoices and support related admin work
Liaise with customers, engineers and colleagues to coordinate service activity
Assist with maintenance of service files, worksheets, schedules and docs
Support continuous improvement by following company procedures accurately

Key requirements

Strong administrative and organisational skills
Excellent written and verbal communication and customer service
Proficient IT skills including Microsoft Office
Ability to prioritise workloads and manage multiple tasks
Strong attention to detail and accuracy
Ability to work independently and as part of a team
Proactive and professional approach with a willingness to learn
Desirable: experience in administration, customer service, service coordination or scheduling; experience supporting field-based engineers or operations; experience processing invoices and maintaining customer records; experience using customer portals, CRM or service management systems