Service Administrator

As a Service Administrator, you'll play a key role in supporting the delivery of maintenance and repair services across our customer portfolio. Working closely with engineers, customers and internal teams, you'll help coordinate service activities, maintain accurate records, process documentation and ensure customer enquiries are handled efficiently. This is a varied and fast-paced role that would suit an organised and proactive administrator who enjoys working with people, managing multiple priorities and helping to keep operations running smoothly.

Your main responsibilities

• Providing administrative support to the Service Department and wider operational teams
• Managing incoming telephone calls, emails and customer enquiries, ensuring a professional and responsive service at all times
• Processing service requests, logging call-outs and monitoring progress through to completion
• Coordinating engineer diaries and assisting with the planning and scheduling of maintenance and reactive works
• Maintaining accurate service records, customer information and internal systems
• Processing engineer timesheets and supporting the effective administration of field-based activities
• Preparing, issuing and tracking reports, correspondence and service documentation
• Updating customer portals and records to ensure service commitments and response requirements are met
• Preparing and issuing accurate customer invoices and supporting related administration activities
• Liaising with customers, engineers and colleagues to ensure service activities are communicated and coordinated effectively
• Assisting with the preparation and maintenance of service files, worksheets, schedules and operational documentation
• Supporting continuous improvement by ensuring company procedures and administrative processes are followed consistently
• Strong administrative and organisational skills
• Excellent communication and customer service skills, both written and verbal
• Good IT skills, including Microsoft Office applications
• Ability to prioritise workload effectively and manage multiple tasks simultaneously
• Strong attention to detail and commitment to accuracy
• Ability to work independently whilst contributing positively to a wider team
• A proactive and professional approach with a willingness to learn

Desirable

• Previous experience within an administration, customer service, service coordination or scheduling environment
• Experience supporting field-based engineers or operational teams
• Experience processing invoices and maintaining customer records
• Experience using customer portals, CRM systems or service management systems

About Rubax Lifts Limited

Join Rubax Lifts Limited, one of the UK's largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we're dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do. When you join Rubax, you'll be part of a supportive and ambitious team committed to delivering exceptional service across the UK. In return, we offer:

Benefits

• Competitive salary
• 25 days' holiday plus bank holidays
• Pension scheme with 5% company contribution
• Comprehensive life assurance
• Private medical cover with a trusted provider, plus 24/7 virtual GP access
• Free eye tests and eyewear discounts

We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow. At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.

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