Service Administrator

Location: Warrington, England, United Kingdom

Job ID: 91975

Quality of urban life

Join Rubax Lifts Limited, one of the UK’s largest independent lift companies, proudly providing expert lift engineering services and tailored solutions nationwide since 1980. With strategically located offices and a team of highly skilled engineers available 24/7, 365 days a year, we’re dedicated to delivering exceptional service and building lasting relationships with our customers. At Rubax, we value customer engagement and strive to fully understand and meet individual requirements by offering high-quality, cost-effective solutions. Committed to continuous improvement, we invest in our people, processes, and technology to ensure the highest standards of customer satisfaction. Be part of a company that supports innovation, prioritises quality, and puts its customers at the heart of everything we do.

As a Service Administrator, you'll play a key role in supporting the delivery of maintenance and repair services across our customer portfolio. Working closely with engineers, customers and internal teams, you'll help coordinate service activities, maintain accurate records, process documentation and ensure customer enquiries are handled efficiently.

This is a varied and fast-paced role that would suit an organised and proactive administrator who enjoys working with people, managing multiple priorities and helping to keep operations running smoothly.

Your Main Responsibilities

Providing administrative support to the Service Department and wider operational teams
Managing incoming telephone calls, emails and customer enquiries, ensuring a professional and responsive service at all times
Processing service requests, logging call-outs and monitoring progress through to completion
Coordinating engineer diaries and assisting with the planning and scheduling of maintenance and reactive works
Maintaining accurate service records, customer information and internal systems
Processing engineer timesheets and supporting the effective administration of field-based activities
Preparing, issuing and tracking reports, correspondence and service documentation
Updating customer portals and records to ensure service commitments and response requirements are met
Preparing and issuing accurate customer invoices and supporting related administration activities
Liaising with customers, engineers and colleagues to ensure service activities are communicated and coordinated effectively
Assisting with the preparation and maintenance of service files, worksheets, schedules and operational documentation
Supporting continuous improvement by ensuring company procedures and administrative processes are followed consistently

Essential

Strong administrative and organisational skills
Excellent communication and customer service skills, both written and verbal
Good IT skills, including Microsoft Office applications
Ability to prioritise workload effectively and manage multiple tasks simultaneously
Strong attention to detail and commitment to accuracy
Ability to work independently whilst contributing positively to a wider team
A proactive and professional approach with a willingness to learn

Desirable

Previous experience within an administration, customer service, service coordination or scheduling environment
Experience supporting field-based engineers or operational teams
Experience processing invoices and maintaining customer records
Experience using customer portals, CRM systems or service management systems

What’s in it for you?

When you join Rubax, you'll be part of a supportive and ambitious team committed to delivering exceptional service across the UK. In return, we offer:

Competitive salary
25 days’ holiday plus bank holidays
Pension scheme with 5% company contribution
Comprehensive life assurance
Private medical cover with a trusted provider, plus 24/7 virtual GP access
Free eye tests and eyewear discounts

Your Career

Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.

Are you ready to embark on a new journey? Join #TeamRubax!

Discover more on rubax.co.uk.

At Rubax we value inclusion and diversity and practise equity to create equal opportunities for all and we endeavour to ensure that all qualified applicants will receive consideration for employment.

Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.

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Service Administrator