Professional Services Engineer - Backup

Overview

In this role, you will lead and deliver enterprise backup and data protection projects from design to completion. You’ll work within the Projects and Professional Services team to implement complex solutions for SMB and enterprise customers. You’ll own technical deployments, resolve difficult issues, and produce high-quality design and as-built documentation. This is a hands-on, customer-facing engineering role that drives successful outcomes and collaboration with sales and vendor teams. A strong hook is the opportunity to shape large-scale data protection deployments while staying technically hands-on.

Pay / Benefits

• investment in training and development
• 25 days' holiday + birthday
• early Friday finishes in July
• enhanced maternity and paternity policies
• holiday carry-over options
• health insurance

Responsibilities

• Lead technical delivery across SMB and enterprise customer projects
• Deploy and implement enterprise backup and data protection solutions
• Work with customers to implement agreed solution designs
• Troubleshoot complex technical issues during implementations
• Manage escalations with vendor support and engineering teams
• Produce HLDs, LLDs, as-built documentation and other technical documentation
• Act as a technical point of escalation internally and externally
• Support Account Managers and Technical Pre-Sales where required
• Take ownership of customer projects through to successful completion

Key requirements

• Strong hands-on experience deploying and implementing enterprise backup and data protection solutions
• Experience with technologies such as Commvault, NetBackup, Veeam, Rubrik, Druva or Zerto
• Previous Professional Services or customer-facing technical delivery experience
• Experience delivering solutions from design through to implementation
• Comfortable independently owning technical deployments and customer projects
• Strong troubleshooting capability
• Experience working with Statements of Work, HLDs, LLDs and technical documentation
• Strong customer-facing communication skills with both technical and business stakeholders
• Good understanding of wider infrastructure including networking fundamentals, DNS, datacentres and virtualisation
• Exposure to VMware, Hyper-V, Nutanix, Azure, AWS, Microsoft 365, Linux or PowerShell would be beneficial

• Strong communication with both technical and business stakeholders
• Customer-centric problem solving
• Self-driven ownership
• Enterprise backup and data protection
• HLD/LLD documentation
• Vendor escalation management

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