Data Protection Specialist

Data Protection Specialist

Remote | Quarterly travel to London

VIQU has partnered with a specialist data protection and managed services provider supporting organisations with enterprise backup technology, data recovery and ransomware resilience. Due to growth in its customer base, the business is expanding its technical support capability and is looking for a Data Protection Specialist to join its Service Operations function.

The position offers direct customer exposure, hands-on technical ownership and the opportunity to develop further within a specialist technical environment. Benefits include investment in training and development, 25 days' holiday plus your birthday, health insurance, enhanced maternity and paternity policies, holiday carry-over options, flexible working options and early Friday finishes during July.

Key Responsibilities

• Act as a Level 2 escalation point for Level 1 support
• Troubleshoot straightforward and complex technical issues
• Review application logs and identify technical resolutions
• Escalate issues to vendors and manage them through resolution
• Communicate effectively with customers and partners
• Patch and update applications
• Implement technical changes and service requests
• Complete client data restores
• Configure and maintain monitoring and alerting
• Produce accurate technical documentation
• Administer Rubrik, Druva, Zerto and Commvault applications
• Manage escalations into Level 3 support

Key Requirements

• Strong technical background with previous Level 2 IT support experience
• Confident troubleshooting and technical escalation capability
• Strong written and verbal customer communication skills
• Ability to work with technical and business stakeholders
• Backup or DR exposure including Rubrik, Druva, Zerto, Commvault or NetBackup would be advantageous
• VMware, Hyper-V, Nutanix, Azure or AWS knowledge would be advantageous
• Microsoft 365, Windows Server or Linux knowledge would be advantageous
• PowerShell scripting and automation skills would be advantageous
• ITIL awareness would be advantageous

This Data Protection Specialist opportunity would suit someone who enjoys owning technical issues, supporting customers and developing deeper expertise within enterprise data protection technologies.

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