In this role you own and evolve the Salesforce platform across Sales, Service and Field Service Clouds within a housebuilder's technology transformation. You will collaborate with the Solutions Architect to translate designs into tested changes and mentor a small team of admins. Your focus is on delivering robust configurations, automation, and data integrity while driving process improvements. This is a growth-focused, leadership-facing role with impact on platform maturity and delivery.
Responsibilities
Own day-to-day Salesforce administration and maintenance across Sales, Service and Field Service Clouds
Build complex automation using Flow Builder, validation rules, and declarative tools; review Apex and Lightning Component changes when needed
Mentor and manage a small team of Salesforce administrators/support analysts
Triage and resolve complex user escalations across Salesforce and integrated systems
Partner with Solutions Architect to translate architecture designs into configured, tested changes
Manage user access, security model, profiles, permission sets and data integrity
Deploy platform changes following development pipeline and change control protocols
Maintain up-to-date system documentation and SOPs
Support release management and assess impact of Salesforce releases
Engage with external partners/vendors on delivery standards and timelines
Identify opportunities for process improvement, automation and technical debt reduction
Key requirements
Salesforce Certified Administrator (essential)
Advanced Administrator or Platform App Builder (desirable)
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