Advanced Administrator or Platform App Builder certification desirable
Substantial, senior-level experience as a Salesforce Administrator with day-to-day platform ownership
Strong hands-on configuration skills, including Flow Builder, validation rules, page layouts, reports and dashboards, and the security model
Experience managing or mentoring more junior team members, formally or informally
Working knowledge of Apex and Lightning Components sufficient to review and QA changes
Familiarity with deployment tools such as Copado or Gearset
Comfortable working within Agile ways of working and structured change control processes
Excellent stakeholder engagement and communication skills across technical and non-technical audiences
Experience working with Salesforce managed packages is a plus
Responsibilities:
Own day-to-day Salesforce administration, configuration and maintenance across Sales, Service and Field Service Clouds
Build and maintain complex automation using Flow Builder, validation rules and other declarative tools
Review Apex and Lightning Component changes where required
Manage and mentor a small team of Salesforce administrators and support analysts, overseeing workload, quality of output and professional development
Triage and resolve complex user support escalations across Salesforce and integrated systems
Partner with the Solutions Architect to translate architecture and solution designs into configured, tested platform changes
Manage user access, the security model, profiles, permission sets and data integrity
Deploy platform changes through the development pipeline in line with change control protocols
Maintain up-to-date system documentation, configuration records and standard operating procedures
Support release management activities and assess the impact of new Salesforce releases on existing configuration
Engage with external partners and vendors on delivery standards and timelines
Identify opportunities for process improvement, automation and technical debt reduction
Technologies:
Apex
Architect
Flow
Support
Salesforce
Security
Cloud
More:
Our client is a major UK housebuilder with an ambitious technology transformation underway, and this is a brand-new role at the heart of a growing Salesforce team. The position is hybrid in Edinburgh, with a minimum of two days per week on-site, and offers a salary of up to £62,000. The role sits within a Salesforce function investing seriously in modern tooling and process, and it offers the opportunity to take ownership of the platform, work closely with a Solutions Architect, and help build and mentor a team around you.
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