Corporate Rollout Lead

Overview

In this role you lead corporate onboarding rollouts for Henry Schein One, ensuring large-scale implementations meet customer outcomes. You will collaborate with Onboarding Project Managers and cross-functional stakeholders to standardize processes and drive continuous improvement. You’ll manage risk, timelines, and KPIs while delivering a world-class onboarding experience. This position offers impact through guiding multi-site onboarding programs and shaping operational strategy.

Responsibilities

• Coordinate and oversee corporate and group onboarding rollouts to ensure milestones are met
• Serve as primary liaison for corporate onboarding projects, facilitating customer and internal communications
• Develop deep knowledge of corporate groups and onboarding requirements to drive successful rollouts
• Collaborate with Onboarding Project Managers to deliver rollouts and improve methodologies
• Monitor progress against timelines and KPIs, escalating risks as needed
• Lead cross-functional collaboration with Sales, Customer Success, Product and Training for a seamless onboarding
• Lead and develop a high-performing team with clear targets and regular performance reviews
• Identify opportunities for process improvements to enhance efficiency and consistency
• Share knowledge and lessons learned across the Onboarding team
• Prepare updates and reports on rollout progress for management review
• Support onboarding documentation, processes, and ways of working
• Build strong relationships with stakeholders to support project delivery
• Promote a collaborative, customer-focused team culture
• Support recruitment efforts for the team
• Foster a diverse and inclusive work environment
• Promote Henry Schein One values in daily practice

Key requirements

• Proven experience leading complex onboarding programmes or large-scale implementations
• Ability to manage complex projects with multiple stakeholders and tight deadlines
• Strong organisational and planning skills with multiple priorities
• Experience working with internal and external stakeholders to deliver outcomes
• Strong communication and relationship-building skills
• Collaborative mindset across Sales, Customer Success, Product and Training
• Understanding of project management principles and risk mitigation
• Experience monitoring progress and taking proactive actions to stay on track
• Strong problem-solving and decision-making abilities
• Customer-focused approach to onboarding
• Understanding of onboarding or customer success processes and continuous improvement
• Comfort with data, reports, and project updates for decision-making
• Ability to work independently and know when to escalate
• Positive, adaptable, calm under pressure in a fast-paced environment

• collaborative
• customer-focused
• strong communication
• project management
• onboarding/process improvement
• risk management

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