Engineering Account Manager

London Source: WhatJobs

See advert for pay

Overview

As Engineering Account Manager, you will lead the delivery of a key engineering maintenance contract on-site in Waterloo, ensuring service quality and financial performance. You’ll oversee a multi-disciplinary team, manage P&L and contracts, and drive KPIs and SLAs beyond targets. You will act as the senior client liaison, develop strong stakeholder relationships, and identify additional business opportunities. This role offers impact through hands-on site leadership, process improvement, and cross-functional collaboration within a dominant maintenance provider. You will shape on-site operations and quality, contributing to the company’s growth and client satisfaction.

Pay / Benefits

26 days annual leave
Pension
Training
Numerous additional company benefits

Responsibilities

Deliver high-quality contract performance across planned, reactive, and statutory maintenance
Lead the engineering team (Contract Managers, Engineers, Helpdesk, Contract Support) and manage on-site resources
Act as senior client-facing contact and maintain stakeholder relationships
Manage contract budgets, financial performance and commercial reporting (P&L)
Monitor and exceed KPI and SLA targets
Provide technical support to client and team on-site
Oversee quality procedures, client meetings, and on-site safety/environmental performance
Manage subcontractors and supplier performance
Oversee projects, remedial works, lifecycle replacements and asset improvements
Win and manage additional business opportunities
Oversee permit system and staff recruitment/HR processes on contract

Key requirements

Technically qualified - Apprenticeship / City & Guilds in Electrical Installations / Mechanical Engineering / Air Conditioning / HVAC
Building Services Maintenance / Facilities Management background
Experience managing multiple clients, contracts and maintenance teams
Leadership and people management skills
Driven and motivated
Computer literacy
Excellent written and verbal communication
P&L and WIP management experience
Stakeholder management skills