As a Site Reliability Engineer at Ricoh, you will drive reliability, performance, and operational excellence across hybrid cloud and on-prem environments. You will shape SRE practices, support incident management, and advance automation while upholding security and ISO 27001 standards. This hands-on role interacts with engineering, architecture, security, and operations to reduce toil and improve service quality. You’ll work within a transformation context, contributing to scalable, secure infrastructure and measurable reliability improvements. You’ll be part of a global, values-driven team that values ideas and collaboration.
Pay / Benefits
fair rewards
flexible working
wellbeing resources
learning pathways
mentoring and career opportunities
volunteering and sustainability initiatives
Responsibilities
Deliver and manage SLIs/SLOs and error budgets for core services
Set and enforce availability, latency, performance, capacity, and scalability standards
Lead root-cause analysis and major incident reviews
Promote blameless post-mortems with actionable follow-ups
Define SRE practices, tooling, and engineering standards
Drive infrastructure-as-code and automation across Azure and on-prem
Improve image bakery pipelines for secure, repeatable server builds
Embed observability using metrics, logs, traces, and alerting
Ensure ISO 27001 and internal security framework alignment
Manage automated patching, vulnerability remediation, and configuration compliance
Build dashboards and KPIs for reliability, MTTR, change failure, capacity, and trends
Reduce operational toil through automation and better tooling
Support the delivery and evolution of the SRE roadmap aligned to Ricoh’s transformation strategy
Key requirements
Proven SRE/Production Engineering experience in medium to large-scale environments
Strong knowledge of Azure and on-prem infrastructure (IaaS, PaaS, networking, identity, storage)
Hands-on experience with Terraform, ARM/Bicep, Ansible, PowerShell DSC
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