SRE Engineering Manager

Overview

In this role you will lead SRE, DevOps, and cloud/Software teams to embed reliability and security across Civica’s SaaS platform. You’ll drive observability, incident response, and automation to support education, health and care, and local government products. You’ll partner with Platform and LiveOps to scale solutions securely and improve service quality. You’ll mentor engineers and foster a culture of blameless learning and continuous improvement. This is a chance to shape production readiness at scale and contribute to Civica’s cloud-native transformation.

Pay / Benefits

• 25 Days Annual Leave + bank holidays
• Pension Contributions – 5% employer match
• Income protection – up to 75% salary
• Life assurance – 4x salary
• Private medical insurance
• Health cash plan

Responsibilities

• Lead and evolve SRE practices across Engineering and LiveOps to improve availability, performance, and incident response
• Collaborate with Platform and LiveOps to build scalable, secure solutions
• Instrument services with metrics, tracing, and logging to enable shared visibility
• Oversee incident response, run blameless post-mortems, and feed lessons into product planning
• Advance IaC and CI/CD practices (Terraform, GitHub Actions, Ansible, Packer, Kubernetes) with reusable, auditable patterns
• Define and manage SLOs, on-call structures, toil reduction, and production readiness according to organizational maturity
• Review architectures, prototype reliability solutions, and make trade-offs between speed, resilience, and cost
• Identify systemic reliability risks and address technical debt while maintaining service quality
• Mentor engineers, foster psychological safety, and cultivate accountability
• Collaborate with Security and Compliance to integrate SOC2, ISO27001, PCI requirements into design and delivery

Key requirements

• Proven experience leading SRE, DevOps, or Cloud/Software engineering teams (5+ engineers)
• Strong cloud architecture background (AWS/Azure/GCP) and hybrid/cloud migration experience
• Hands-on ability to read/review application and infrastructure code and build automation
• Solid experience with observability tooling and incident management with data-driven problem solving
• Excellent communication skills and ability to align across Product, Platform, Security, Support, and LiveOps
• Mentor mindset focused on clarity, alignment, and accountability
• Commitment to reliability and user experience as a cultural norm
• Experience embedding SRE principles across teams

• Excellent communicator
• Mentor and team-builder
• Collaborative cross-functional partner
• Cloud architecture (AWS/Azure/GCP)
• IaC (Terraform)
• CI/CD (GitHub Actions)

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