Portfolio Manager

Overview

In this role, you will oversee a residential property portfolio to ensure smooth operations and compliance. You’ll work with tenants, landlords, and contractors to coordinate maintenance and manage tenancy processes within a forward-thinking property group. You’ll handle end-to-end tenancy matters, inspections, and legal documentation, driving timely resolutions. This is a hands-on position in a reputable company where your expertise helps sustain high-quality property management.

Responsibilities

• Coordinate and manage property maintenance requests from enquiry to completion and invoicing
• Review third-party inspections and make recommendations
• Manage compliance certification processes after tenant move-ins
• Handle all end-of-tenancy matters including legal documentation, court attendance, evictions, and deposit negotiations
• Respond to tenant and landlord queries promptly and professionally
• Provide excellent customer service and maintain strong communication with tenants, landlords, contractors, and internal colleagues

Key requirements

• Experience in Property Manager / Portfolio Manager / Lettings Manager or similar roles
• At least 1 year experience in residential lettings
• Knowledge of UK property management legislation and industry standards
• Strong written and verbal communication skills
• Excellent organisational abilities and ability to manage multiple priorities

• strong communication
• customer service orientation
• relationship building
• multitasking and prioritisation
• knowledge of UK property management legislation and industry standards
• experience with tenancy-related processes and compliance

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