Residential Property Manager

Southend on Sea Source: WhatJobs

See advert for pay

Ayers & Cruiks are seeking an organised, proactive, and customer‑focused Residential Property Manager to join our successful estate agency team. The successful candidate will be responsible for managing a portfolio of residential properties, ensuring excellent service to landlords and tenants while maintaining compliance with all legal and regulatory requirements. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced environment.

Key Responsibilities

Manage a portfolio of residential properties, including a large corporate portfolio, acting as the main point of contact for landlords and tenants
Conduct regular property inspections and ensure maintenance issues are identified, reported, and resolved promptly
Coordinate repairs, maintenance, and contractor visits, ensuring work is completed to a high standard
Handle rent reviews, check‑ins, check‑outs, and deposit returns
Ensure all properties comply with current legislation, including safety certificates and regulatory requirements
Respond to tenant enquiries and resolve issues efficiently and professionally
Maintain accurate records, documentation, and property management systems
Liaise with landlords regarding property performance, maintenance needs, and tenancy updates
Support the lettings team with, viewings, tenant referencing and move‑in preparation, marketing updates, and property readiness
Manage rent arrears processes, including communication with tenants and landlords
Prepare reports, inspection notes, and updates for internal teams and clients
Assist with property refurbishments, quotes, and project coordination where required
Complete the tenant reference, prepare AST, prepare and send all compliance papers prior to move in and follow the steps to comply with the Renters Rights Act.

What you’ll need

Previous experience in property management, ideally lettings
Strong organisational and multitasking abilities
Excellent communication and interpersonal skills
Ability to handle challenging situations calmly and professionally
Good understanding of residential lettings legislation
Full UK driving licence and own car
Proactive and solution‑focused
Strong attention to detail
Able to work independently and as part of a team
Reliable, professional, and well‑presented

What’s in it for you?

Salary up to £35k including commission depending on experience.
Monday – Thursdays 9am – 6pm (1 hour lunch) Fridays 8am – 5pm (one Saturday a month 9am – 1pm)
EOT (Employee Ownership Trust)
Parking available.
Phone and laptop provided

Below basic headlines of job description.

Register new tenant enquiries and arrange viewings
Accompany some viewings
Deal with applicant referencing to completion along with ID requirements
Complete move in procedure, APT, compliance docs and register deposit & arrange rental payment
Conduct move in
Arrange periodic inspections – report to landlord and arrange any outstanding issues.
Report to Landlord on all above and any weekly reports as required to certain landlords
Manage Fixflo – repairs and maintenance and liaise with contractors and tenants
Rent increases – arrange notice for rental increases due
Tenant notices – report to landlord, arrange pre move out inspection and arrange to market property.
Compliance – ensure all compliance on properties are up to date and arrange required contractor visits updating landlord.
Move out – complete initial move out inspection report to landlord and manage deposit deductions if required.
Deal with any TDS dispute
Arrears meetings – attend arrears meetings to update on any arrear’s situation
Department meetings weekly and when required
Out of hours telephone cover for emergencies /weekends and evenings when scheduled
And any additional workload required where appropriate