Telesales Executive

Telesales Executive | Newmarket, Suffolk (Hybrid Working) | Part Time / Full Time | £25,000–£30,000 per annum, with the possibility of commission

Our client is a specialist industrial cleaning business delivering high-quality cleaning and maintenance solutions to commercial, industrial, and corporate clients across the UK.

As the business continues to grow, they are looking for a confident, proactive Telesales Executive to generate new business opportunities and build relationships with potential clients.

This could be an ideal opportunity for someone looking for part-time or school-hours work while still working in a professional B2B sales environment.

The Role

As a Telesales Executive, you will focus on proactively contacting potential commercial and industrial clients to introduce the business, identify opportunities and generate new leads.

You will be responsible for making outbound calls, sending follow-up emails, gathering accurate information and maintaining regular contact with prospective clients.

Working closely with the Director and Account Manager, you will identify and qualify opportunities before passing them across to the wider team. The Director will handle site surveys and client meetings, allowing you to focus on generating and developing new opportunities.

Key Responsibilities

Make outbound calls to prospective commercial and industrial clients

Identify and generate new business opportunities

Introduce the company's services and establish initial interest

Build relationships with prospective clients by telephone and email

Qualify leads and gather accurate information about client requirements

Respond promptly to incoming website leads and telephone enquiries

Prepare and issue quotes quickly in response to time-sensitive client requirements

Follow up enquiries and quotes to convert opportunities into confirmed business

Follow up leads, enquiries and previous conversations

Arrange appointments and site visits for the Director where appropriate

Research potential clients and identify new opportunities

Maintain accurate records of calls, leads and follow-up activity

Communicate professionally with prospective clients

Work closely with the Director and Account Manager to maximise opportunities

Requirements

Essential

Previous experience in telesales, telephone-based sales, business development, lead generation or a similar role

Confident and professional telephone manner

Excellent written communication, spelling and grammar

Good organisational and administrative skills

Accurate when collecting and recording information

Proactive and persistent approach to following up opportunities

Comfortable making outbound calls to prospective clients

Able to work at pace, prioritise incoming enquiries and act quickly to progress sales opportunities

Good IT skills, including Microsoft Office

Desirable

B2B telesales experience

Experience within facilities management, industrial cleaning, commercial services, construction, maintenance or a related sector

Understanding of facilities management or commercial service contracts

Experience using CRM or sales management systems

Experience generating appointments for a sales or business development team

What We're Looking For

The successful candidate will be confident, personable and proactive, with the ability to speak comfortably with businesses and build rapport over the telephone.

Excellent communication skills are important, particularly when gathering information and following up opportunities by email. You will also be organised and accurate, keeping lead information and follow-up activity up to date.

You will be comfortable balancing proactive lead generation with responding to incoming enquiries. A fast-paced, responsive approach is essential, as quoting promptly and closing opportunities can make a real difference when clients need urgent services.

This is an opportunity to join a growing specialist business in a role focused on generating new opportunities and supporting the wider sales process, rather than managing the full sales cycle.

What's On Offer

£25,000–£30,000 per annum, with the possibility of commission

Part-time or full-time hours considered

Hybrid working

20 days annual leave plus Bank Holidays, pro rata for part-time hours

Opportunity to develop within a growing specialist business

Supportive working environment

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