Warehouse Administrator and Customer Service Agent

Warehouse Administrator and Customer Service Agent

Location: Paddock Wood
Contract Type: Permanent
Salary: £28,080pa
Hours of Work: Monday to Friday 8am – 5pm

Position Overview

Our client, a leading provider of premium eCommerce fulfilment solutions, is seeking a proactive and customer‑focused Warehouse Administrator and Customer Service Agent to join their team in Paddock Wood. This is an excellent opportunity for a candidate with a strong work ethic and attention to detail to make a positive impact on the customer experience.

Benefits

• Join a fast‑paced and supportive environment focused on delivering excellent service
• Play a key role in enhancing the customer journey for a leading eCommerce fulfilment provider
• Develop your skills in customer service, problem‑solving, and warehouse operations
• Benefit from a competitive hourly rate and permanent contract

Responsibilities

• Act as the primary point of contact for customers, addressing inquiries through various channels
• Provide accurate and timely information on orders, shipping, and product availability
• Work closely with internal teams to escalate and resolve customer concerns promptly
• Record and track customer interactions for accurate reporting and analysis
• Conduct stock investigations and warehouse error checks, implementing corrective measures as needed

Candidate Profile

• Proactive, can‑do attitude with a strong customer‑first mindset
• Proficient in Microsoft Word and Excel
• Excellent attention to detail and accuracy
• Strong communication skills, both written and verbal
• Solid work ethic, reliability, and a focus on quality
• Previous warehouse or fulfilment experience and familiarity with warehouse management systems (preferred but not essential)

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