Customer Service/Order Processing Executive

Job Title:

Customer Service/Order Processing Executive

Department:

Customer Operations

Reports To:

Customer Service Manager

Location:

Bulwell, Nottingham

Employment Type:

Full‑time

1. Job Purpose

To provide excellent customer service while efficiently managing order processing activities. The role ensures accurate order entry, timely fulfilment, effective communication with customers, and coordination with internal departments to deliver a seamless customer experience.

Attitude is paramount for this role. We’re seeking a positive, confident individual who can deliver excellent customer service to a wide range of customers based here in the UK and overseas.

We will provide training on our products services and systems, however you must possess a positive working attitude and be able to work independently as well as in a small team.

2. Key Responsibilities

Customer Service

• Respond promptly to customer inquiries via phone, email and occasionally face to face.
• Provide accurate information regarding products, pricing and delivery timelines.
• Resolve customer complaints professionally and elevate complex issues when required.
• Maintain high customer satisfaction levels.

Order Processing

• Accurately enter and process customer orders in Sage
• Verify pricing, product availability, and shipping details.
• Coordinate with warehouse, logistics, and sales teams
• Monitor order status and proactively update customers.
• Process returns, exchanges, and credits in accordance with company policies.

Administration & Reporting

• Maintain accurate customer and order records.
• Prepare daily/weekly order status and performance reports.
• Ensure compliance with internal procedures and quality standards.

3. Required Experience

• 1–3 years’ experience in customer service and order processing
• Proficiency in Microsoft Office (Excel, Word, Outlook).

4. Knowledge & Skills

• Strong written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to multitask and manage priorities under pressure.
• Problem‑solving and conflict resolution skills.
• Good numerical and data entry skills.
• Team‑oriented with the ability to work independently.

5. Personal Attributes

• Customer‑focused mindset.
• Professional and courteous demeanour.
• Organised and dependable.
• Proactive and solution‑driven.
• Adaptable to changing priorities.
• Office‑based from our head office in Bulwell, Nottingham.
• Standard working hours are Mon‑Thurs – 8.30‑5pm, Fri 8.30 – 4pm
• Staff Parking
• Annual company bonus available, achieved by meeting company and team key performance indicators.
• Ability to purchase additional holiday

To apply, please send your CV to ‑wallis.com

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