Sales Customer Service Advisor

Sales Customer Advisor (12 Month Fixed Term Contract)

Location: Beeston, Nottingham NG9 1LA (Free on-site parking)

Salary: £29,025 - £30,553 per annum

Contract: 12 Month Fixed Term Contract

Hours: 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm

Working Pattern: Hybrid

About The Role

At SO Resi, we're passionate about helping people achieve their home ownership ambitions through Shared Ownership. We're looking for an enthusiastic, customer-focused Sales Customer Advisor to join our busy and friendly team in Beeston on a 12-month fixed-term contract.

As the first point of contact for prospective customers, you'll play a vital role in delivering an exceptional customer experience. You'll support customers throughout their home-buying journey, handling a variety of sales and marketing enquiries across multiple channels, while providing expert guidance and information on our developments and products.

This is a varied and rewarding role where no two days are the same. If you're passionate about customer service, thrive in a fast-paced environment and enjoy building relationships, we'd love to hear from you.

What You'll Be Doing

• Responding to customer enquiries via telephone, email, webchat and social media channels.
• Delivering an outstanding customer experience at every stage of the customer journey.
• Taking ownership of enquiries and progressing them through to resolution.
• Providing information and guidance on Shared Ownership and SO Resi developments.
• Building strong relationships with customers and colleagues across the business.
• Accurately maintaining customer records and ensuring attention to detail throughout.
• Managing multiple enquiries and priorities while maintaining high service standards.

What We're Looking For

To succeed in this role, you'll ideally have:

• Previous experience within a customer service or sales support environment.
• Excellent communication skills, both written and verbal.
• Strong telephone and customer engagement skills.
• Good working knowledge of Microsoft Office applications.
• Experience or knowledge of the property sector, particularly Shared Ownership, is desirable.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• A proactive and positive approach to problem-solving.
• The ability to remain calm and resilient under pressure.
• A genuine passion for delivering exceptional customer service.

Why Join SO Resi?

At SO Resi, our customers are at the heart of everything we do. You'll be joining a supportive team where your contribution truly makes a difference, helping customers take the next step towards owning their home.

Metropolitan Thames Valley provides affordable housing for people living in London, the South East, East Midlands and East of England.

We also offer a range of care and support services. Our specialist areas include older people, mental health and transitional services which provide intensive support to marginalised or vulnerable people.

We deliver training programmes, events and activities for our residents, designed to boost employment opportunities and foster stronger communities.

A member of the National Housing Federation the G15 - which represents London's largest housing associations - we influence policy for the benefits of our residents and the wider sector.

In October 2018 like minded housing associations Metropolitan and Thames Valley Housing formally completed a partnership to form Metropolitan Thames Valley. We came together because we want to improve the services we provide and do more in our communities. We'll do this by listening to our customers and working alongside them.

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