Sales Customer Service Advisor

Sales Customer Advisor (12 Month Fixed Term Contract)

Location: Beeston, Nottingham NG9 1LA (Free on-site parking)
Salary: £29,025 - £30,553 per annum
Contract: 12 Month Fixed Term Contract
Hours: 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm
Working Pattern: Hybrid

About the Role

At SO Resi, we're passionate about helping people achieve their home ownership ambitions through Shared Ownership. We're looking for an enthusiastic, customer-focused Sales Customer Advisor to join our busy and friendly team in Beeston on a 12-month fixed-term contract.

As the first point of contact for prospective customers, you'll play a vital role in delivering an exceptional customer experience. You'll support customers throughout their home-buying journey, handling a variety of sales and marketing enquiries across multiple channels, while providing expert guidance and information on our developments and products.

This is a varied and rewarding role where no two days are the same. If you're passionate about customer service, thrive in a fast-paced environment and enjoy building relationships, we'd love to hear from you.

What You'll Be Doing

• Responding to customer enquiries via telephone, email, webchat and social media channels.
• Delivering an outstanding customer experience at every stage of the customer journey.
• Taking ownership of enquiries and progressing them through to resolution.
• Providing information and guidance on Shared Ownership and SO Resi developments.
• Building strong relationships with customers and colleagues across the business.
• Accurately maintaining customer records and ensuring attention to detail throughout.
• Managing multiple enquiries and priorities while maintaining high service standards.

What We're Looking For

To succeed in this role, you'll ideally have:

• Previous experience within a customer service or sales support environment.
• Excellent communication skills, both written and verbal.
• Strong telephone and customer engagement skills.
• Good working knowledge of Microsoft Office applications.
• Experience or knowledge of the property sector, particularly Shared Ownership, is desirable.
• Excellent organisational and time management skills.
• Strong attention to detail and accuracy.
• A proactive and positive approach to problem-solving.
• The ability to remain calm and resilient under pressure.
• A genuine passion for delivering exceptional customer service.

Why Join SO Resi?

At SO Resi, our customers are at the heart of everything we do. You'll be joining a supportive team where your contribution truly makes a difference, helping customers take the next step towards owning their home.

What's Next?

If you're looking for a role where you can make a real impact and be part of a team dedicated to delivering outstanding customer experiences, we'd love to hear from you.

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