Marks & Spencer is seeking a Customer Resolution Advisor in the United Kingdom to investigate escalated queries and write clear, empathetic responses. You will gather information from stores, suppliers and wider teams to reach the right outcome while protecting the M&S brand.
This is a high-volume, fast-paced role requiring resilience, strong written communication and careful judgement to handle sensitive or complex cases with accuracy.
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Remote
In this role you resolve escalated customer issues through careful investigation, taking ownership to reach the right outcome.
Salford
All the details At M&S, our customers contact us when something matters to them.
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