CCMA in the United Kingdom is seeking a Customer Resolution Team Leader to guide two specialist teams handling debt management reviews and complex, high-risk cases. You will oversee quality, governance and efficient customer journeys, ensuring fair outcomes in line with FCA regulations.
You will lead and develop Advisors and Support Officers, manage HR activities, recruitment, training, KPIs and workload planning, while embedding continuous improvement and escalation handling across the
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Plymouth, Devon
We are currently seeking an experienced and motivated Customer Resolution Supervisor to join a busy Head Office team in Plymouth. This is an…
Greater Manchester
Are you an experienced insurance claims professional who knows how to navigate complex customer issues, investigate complaints and deliver fair…
Burnham, Buckinghamshire
The Customer Relations Manager leads and develops the Customer Relations Team to ensure seamless operational delivery, strict regulatory compliance…
Slough
Job Title: Customer Relations Manager Reports To: Senior Customer Operations Manager PURPOSE SUMMARY: The Customer Relations Manager leads and…
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