Serco Group plc in Solihull is seeking a Contact Centre Manager for the Armed Forces Recruitment Service. The role is hybrid with weekend shifts; typical shifts are 11:30am–8:00pm in a 5 days out of 7 pattern, based at the National Recruitment Centre.
You will lead evening and weekend operations, coach Team Managers, and ensure service excellence across the recruitment journey. You will oversee performance against SLAs and KPIs, build client relationships, and drive continuous improvement while
#J-18808-Ljbffr
Full job description from WhatJobs. Apply for this role →
Metropolitan Borough of Solihull
Serco is seeking a Contact Centre Manager for the Armed Forces Recruitment Service (AFRS) at the National Recruitment Centre, Solihull.
Metropolitan Borough of Solihull
Shifts are typically 11:30am to 8:00pm on a rotational basis, with weekend shifts included. This is a 5 out of 7 days working pattern.
Metropolitan Borough of Solihull
Hybrid working with weekend shifts and three days per week in the office.
Metropolitan Borough of Solihull
Serco Limited is seeking a Contact Centre Manager to lead weekend and evening operations within the Armed Forces Recruitment Service (AFRS).
Metropolitan Borough of Solihull
Hybrid working with weekend shifts and three days per week in the office.
Metropolitan Borough of Solihull
Full-time colleagues work five shifts over a rolling seven-day period, including Saturdays and Sundays.
Worked with Verifera as a candidate or employer? Your honest review helps the next person trust verified hiring.