Serco is seeking a Contact Centre Manager for the Armed Forces Recruitment Service (AFRS) at the National Recruitment Centre, Solihull. The role is hybrid with weekend and evening shifts, typically 11:30am–8:00pm, and a 5-out-of-7 pattern, combining office presence with flexible working.
You will lead weekend and evening contact centre operations, coaching Team Managers, monitoring SLAs/KPIs and driving excellence across the recruitment journey for candidates and clients.
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Metropolitan Borough of Solihull
Serco Limited is seeking a Contact Centre Manager to lead weekend and evening operations within the Armed Forces Recruitment Service (AFRS).
Metropolitan Borough of Solihull
Hybrid working with weekend shifts and three days per week in the office.
Metropolitan Borough of Solihull
Hybrid working with weekend shifts and three days per week in the office.
Metropolitan Borough of Solihull
Full-time colleagues work five shifts over a rolling seven-day period, including Saturdays and Sundays.
Metropolitan Borough of Solihull
We’re looking for an experienced Recruitment Team Leader to support a major Armed Forces recruitment programme.
Solihull, West Midlands (County)
Job Title: Recruitment Team Leader – 6-month FTC Salary: Competitive Hours: Full-time Location: Hybrid (3 days in Solihull, 2 days at home) About…
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