Serco Limited is seeking a Contact Centre Manager to lead weekend and evening operations within the Armed Forces Recruitment Service (AFRS). The role focuses on delivering high service standards, performance against SLAs and KPIs, and a positive experience for candidates throughout their recruitment journey.
You'll line manage Team Managers, work across stakeholders, and drive continuous improvement while adhering to security clearance requirements.
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Metropolitan Borough of Solihull
Serco is seeking a Contact Centre Manager for the Armed Forces Recruitment Service (AFRS) at the National Recruitment Centre, Solihull.
Metropolitan Borough of Solihull
Serco Group plc in Solihull is seeking a Contact Centre Manager for the Armed Forces Recruitment Service.
Metropolitan Borough of Solihull
Shifts are typically 11:30am to 8:00pm on a rotational basis, with weekend shifts included. This is a 5 out of 7 days working pattern.
Metropolitan Borough of Solihull
Hybrid working with weekend shifts and three days per week in the office.
Metropolitan Borough of Solihull
Hybrid working with weekend shifts and three days per week in the office.
Metropolitan Borough of Solihull
Full-time colleagues work five shifts over a rolling seven-day period, including Saturdays and Sundays.
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