Senior Complaints Practitioner & Service Improvement Lead

Hexham Source: WhatJobs
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Hull City Council is seeking an experienced Advanced Complaints Practitioner to provide senior professional support to the Grade 12 Group Manager and act as a key source of expertise within the Integrated Complaints & Compliments Service. The role drives learning across the organisation and improves service quality through robust complaints investigations, reporting and escalation where needed.

The post involves leading quality assurance, advising on complex cases, and supporting managers and

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