Senior Complaints & Quality Assurance Lead

Hull and East Yorkshire Source: WhatJobs
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Hull City Council is seeking an experienced Advanced Complaints Practitioner to lead the Integrated Complaints & Compliments Service, providing senior professional support to the Grade 12 Group Manager and acting as a key source of expertise across the complaints function.

You will drive quality assurance, service improvement and learning from feedback from children, families and residents, ensuring timely, robust investigations and effective outcomes for the local authority.

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Full job description from WhatJobs. Apply for this role →

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