Apply before 9am on 19 October 2026.
The Gateway Assessor acts as the first point of contact for our service, using listening and questioning skills to understand and explore clients’ issues, and providing information, signposting and/or making referrals and where appropriate appointments with advice providers.
You will be working as part of our busy gateway assessment team, who respond to clients contacting us through a range of channels – face to face drop in, our telephone advice line, and by webchat and email.
Strong oral and written communication skills are essential, as is the ability to listen, engage and empathise with potentially vulnerable clients. You should be organised and resilient, with the ability to work independently on a number of tasks to meet deadlines.
You will be a good team player, delivering high quality advice to clients, and contributing to the team rota, targets, and KPIs to provide an excellent service.
What We Offer:
Who We’re Looking For:
We’re seeking people with strong communication skills, resilience, a commitment to social justice, and the desire to support our communities through high-quality advice and casework.
Whether you’re exploring a client’s problem with them, supporting someone through an advice issue , guiding a client through the benefits system, or supervising advisers and volunteers, your work will be vital – and valued.
Based in Leeds from our City Centre Hub/Hybrid.
Be part of a trusted organisation that helps thousands of people to navigate life’s challenges with dignity and confidence.
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Full job description from WhatJobs. Apply for this role →
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