Reservations Agent

London Source: WhatJobs

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Enrich the Journeys of our People and our Guests as our Reservations Agent !

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Reservations Agent are:

Annual earnings up to £32,500 (£29,000 base salary + non-contractual tronc)

Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Free meals on duty
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Support through development plans, apprenticeships and world-class management development programmes to be the best you can be Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Bike to work scheme
Recommend a Friend incentive
Uniforms provided and laundered complimentary
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Reservations Agent , to join our Central Reservations Department on a permanent basis, with an immediate start to consistently deliver memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Reservations Agent , your main duties and expectations for the role will include:

Handle inbound reservation calls, emails, and online requests for cluster properties adhering to each individual property’s standards (i.e. LQA and IHG).
Previous IHG experience preferred.
Be proficient in usage of Opera Cloud, Spa/F&B booking systems, outlook and any other supporting tools (Revinate, Prompt, Knowcross, Sara, Mitel Ignite, etc.) ensuring the accuracy of data and efficiency of system usage.
Be fully conversant with budgets and forecasts for each of the cluster properties, including Spa and F&B targets.
Keep track of Hotel’s performance against the budget/forecast and follow agreed sale strategies in relation to those targets.
Have full understanding of availability and inventory management including overbooking and cross selling strategies with a goal to maximise all sales opportunities.

You will be required to work 40 hours per week, on a shift rota.

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