Spa Receptionist

City of Westminster Source: WhatJobs

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Enrich the Journeys of our People and our Guests as our Spa Receptionist!

The Landmark London looks for unique individuals to join a team full of energy and passion, where we value your strengths and growth potential. This could be your moment to become a part of our journey! We are located opposite Marylebone station and a short walk from Baker Street and Edgware Road stations.

Some of the brilliant benefits you will enjoy as a Spa Receptionist are:

Annual earnings of £28,001.46 base salary + non-contractual tronc
Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
Extensive discounts on our benefits platform
Access to private medical insurance
Interest free season ticket loan
Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
Support through development plans, apprenticeships and world-class management development programmes to be the best you can be
Bike to work scheme
Recommend a Friend incentive
Uniforms provided and laundered complimentary
Free meals on duty
Opportunity to join our taskforces to contribute to the business focuses, community and environment
Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Spa Receptionist, to join our Spa on a permanent basis, with an immediate start to consistently deliver memorable moments and five-star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Spa Receptionist, your main duties and expectations for the role will include:

Handle phone, email, and in-person reservations, ensuring efficient use of therapist time and treatment rooms
Provide information on treatments, products, and promotions, and resolve guest queries promptly and professionally
Manage cash, card, and membership transactions accurately, including gift voucher sales
Promote and upsell spa products and packages to maximise revenue.
Manage booking systems, and coordinate with therapists, spa management and other departments for smooth operations

You will be required to work 40 hours per week, on a shift rota.