InvestIN welcomes over 2000 students to our programmes each year, and the Student Admissions Team is responsible for managing the journey of all B2C customers booking with us directly. Your role is to provide these students and parents with a first-class experience, from the moment they hear about the organisation to the point at which they return home from one of their programmes. This includes taking responsibility for sales, student recruitment, customer service and admissions.
Responsibilities of the role include
Manage in-bound customer enquiries via phone/email/live chats
Own the customer journey from initial enquiry through to completion, offering the highest level of customer support at every stage
Work towards team and individual sales targets, to ultimately contribute to the growth of student admissions company wide
Support on key projects which increase sales revenue and enable the Student Admissions Team to provide effective customer service
Coordinate effectively with other teams internally and keep up to date on product knowledge to ensure the best possible solution is being provided to our customers
Support process implementation and effective data management in order to ensure the meticulous record keeping of bookings, comms and invoicing
Additional responsibilities
Where required, support the wider organisation in overall student recruitment, product delivery and cross team sales and service enquiries
Support the smooth delivery of our summer season, by supporting on the delivery of our career summer programmes
Other responsibilities as required to support business needs
The Details
Contract: Permanent full-time
Schedule: 9am - 5pm Monday - Friday. Some weekend work will be required, but you will know dates for this well in advance, and be given time off in lieu during the weekdays. This is typically 1-2 weekends in November, 1-2 weekends in March/April, and up to 3 weekends in July/August.
Location: Our office is based in Victoria. Hybrid working - 2 days in office per week
Salary: £29,000
Start date: Autumn 2026
Please note that offers will be subject to successful completion of Enhanced DBS checks and Right to Work checks. We are also unable to sponsor visas. InvestIN reserves the right to terminate contracts in the event of non‑completion.
About You
University Degree preferred
Outstanding professional communication skills- both written and verbal
Minimum of 1 years customer facing experience (education, contact centre, retail)
Some experience with invoice management is preferred but not essential
Alignment with our cultural values and a solid belief in our aim to develop young people to fulfil their potential
Some understanding of CRM Systems such as HubSpot is desirable but not essential
You can articulate your passion to customers and show them the value of attending our programmes
Detail oriented, and able to work with high accuracy and speed in a fast-paced, ever-changing environment
Strong problem solving and administrative skills
Confident presenting, public speaking, and delivering taught content to a high standard
Driven to work in a fast-paced, ever-changing environment, and comfortable organising and prioritising your work independently
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