InvestIN Customer Experience and Student Admissions Associate

About The Role

About the role

InvestIN welcomes over 2000 students to our programmes each year, and the Student Admissions Team is responsible for managing the journey of all B2C customers booking with us directly. Your role is to provide these students and parents with a first-class experience, from the moment they hear about the organisation to the point at which they return home from one of their programmes. This includes taking responsibility for sales, student recruitment, customer service and admissions.

Responsibilities of the role include:

• Manage in-bound customer enquiries via phone/email/live chats
• Own the customer journey from initial enquiry through to completion, offering the highest level of customer support at every stage
• Work towards team and individual sales targets, to ultimately contribute to the growth of student admissions company wide
• Support on key projects which increase sales revenue and enable the Student Admissions Team to provide effective customer service
• Coordinate effectively with other teams internally and keep up to date on product knowledge to ensure the best possible solution is being provided to our customers
• Support process implementation and effective data management in order to ensure the meticulous record keeping of bookings, comms and invoicing

Additional responsibilities

• Where required, support the wider organisation in overall student recruitment, product delivery and cross team sales and service enquiries
• Support the smooth delivery of our summer season, by supporting on the delivery of our career summer programmes
• Other responsibilities as required to support business needs

The Details

• Contract: Permanent full-time
• Schedule: 9am - 5pm Monday - Friday. Some weekend work will be required, but you will know dates for this well in advance, and be given time off in lieu during the weekdays. This is typically 1-2 weekends in November, 1-2 weekends in March/April, and up to 3 weekends in July/August.
• Location: Our office is based in Victoria. Hybrid working - 2 days in office per week
• Salary: £29,000
• Start date: Autumn 2026

Please note that offers will be subject to successful completion of Enhanced DBS checks and Right to Work checks. We are also unable to sponsor visas. InvestIN reserves the right to terminate contracts in the event of non-completion.

About You

• University Degree preferred
• Outstanding professional communication skills- both written and verbal
• Minimum of 1 years customer facing experience (education, contact centre, retail)
• Some experience with invoice management is preferred but not essential
• Alignment with our cultural values and a solid belief in our aim to develop young people to fulfil their potential
• Some understanding of CRM Systems such as HubSpot is desirable but not essential
• You can articulate your passion to customers and show them the value of attending our programmes
• Detail oriented, and able to work with high accuracy and speed in a fast-paced, ever-changing environment
• Strong problem solving and administrative skills
• Confident presenting, public speaking, and delivering taught content to a high standard
• Driven to work in a fast-paced, ever-changing environment, and comfortable organising and prioritising your work independently whilst also being a strong team player.

About Us

InvestIN Education

InvestIN Education is a dynamic, educational organisation that provides inspirational career experience programmes for school students across 20+ different industries. Founded in 2012, InvestIN's mission is to bridge the gap between school and the workplace, helping students choose the right career and maximise their potential.

Since our foundation, we've provided over 65,000 students from 100+ countries with the 'ultimate work experience'. Our immersive programmes are led by highly accomplished industry professionals and coach students through simulations, site visits, networking sessions and career coaching. We've also worked with 2,000+ schools globally, delivering The Career School - our in-school offering providing skill workshops, industry-specific webinars, resources and more.

Benefits

• Comprehensive training
• 25 days paid holiday per year (plus bank holidays)
• Being part of a dynamic and fun business with various cultural initiatives including regular socials
• Free in-house gym with access to a personal trainer
• Pension scheme
• 2 hours to take off at your choosing every week, to switch off ('unplugged')
• Volunteer days
• Access to our private healthcare scheme and cashback scheme
• Sabbatical of three months unpaid leave after three years' service Opportunities for development, with termly appraisals, feedback and dedicated learning & development training
• Opportunity to be part of a fast-growing organisation where your contributions will directly impact the company's success

Safer Recruitment, Safeguarding and EDI statement

InvestIN is committed to safeguarding and promoting the welfare of children and young people and expects all staff, seasonal workers, and external professionals to share this commitment.

InvestIN are committed to making our recruitment processes as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values difference, recognising that employees from a variety of backgrounds bring important and positive contributions to InvestIN's culture.

InvestIN are a disability confident employer.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to work with InvestIN will be conditional upon the receipt of a satisfactory response to a check of Police records via the Disclosure and Barring Service (DBS). The Disclosure and barring Service helps employers make safer recruitment decisions and prevent unsuitable candidates gaining access to minors or vulnerable adults.

Open Source Searching Guidance

InvestIN are committed to ensuring that we follow and implement legislation and advisories as set out in the KCSIE 2025 framework. Please see the below statement extracted from Harrison Clark Rickerbys Solicitors (HCR Law - ) regarding the updates within the KCSIE 2025 framework relating to open source searching as part of the safer recruitment process.

KCSIE 2025 states: KCSIE 25 : "225. In addition, as part of the shortlisting process schools and colleges should consider carrying out an online search as part of their due diligence on the shortlisted candidates. This may help identify any incidents or issues that have happened, and are publicly available online, which the school or college might want to explore with the applicant at interview. Schools and colleges should inform shortlisted candidates that online searches may be done as part of due diligence checks. See Part two - Legislation and the Law for information on data protection and UK GDPR, the Human Rights Act 1998 and the Equality Act 2010." Keeping children safe in education 2025

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