Admissions Coordinator

London Source: WhatJobs

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Role Overview:

The Admissions Coordinator will screen and assess applications in accordance with our admissions policies and internal and external regulations, ensuring high integrity of the admissions process and an excellent experience for applicants. In doing so, they will be responsible for ensuring high levels of student satisfaction through the admissions process, work cross-functionally to secure the student’s registration and support Walbrook’s student recruitment targets. The role is required to work across teams, building strong relationships with internal and external stakeholders, and provide mutual support with other departments.

Key Responsibilities:

Responsible for the full admissions process, ensuring all required documents are provided, complete and verified where appropriate. You will make admissions decisions in line with policies and guidelines, escalating to the Head of Admissions when necessary
Maintain and update student data in our applicant record system HubSpot and student record system Quercus ensuring completeness of the record in preparation for the applicant's enrolment
Manage all admissions enquiries to agreed Standard Service Levels regarding turnaround times and Service Excellence
Keep updated on study programs, marketing promotions and discounts to effectively assist applicants
Provide exceptional customer support to applicants, addressing enquiries primarily through email and meeting performance metrics and service level standards to ensure an excellent applicant experience
Collaborate with other departments, such as Sales, the Enrolment team, Student Support team, Registry team and the faculty to optimise processes and improve customer service
Issue Certificates of Acceptance for Studies (CAS) to international students enrolled in on-campus programmes, ensuring full compliance with Walbrook CAS regulations and UKVI policy, maintaining a high standard of accuracy and attention to detail throughout
Collaborate with the Head of Admissions to identify and implement technological solutions that streamline admissions processes, driving continuous improvements in operational efficiency
Actively monitor and communicate developments across the admissions sector, with a focus on key recruitment markets and the specific needs of our applicant cohorts, ensuring the institution remains informed and responsive to emerging trends
Carry out other relevant duties as required by the Head of Admissions and the Director of Student Engagement in support of the Student Engagement Team’s operations.

Skills and Qualification:

Proven track record and competency working in the field of Admissions with a UK University/Institution
Excellent problem-solving skills, goal-oriented and reliable behaviour and open to process improvements
Proficiency in MS Office, experience with CRM systems or similar, quick to learn new IT systems
Teamwork and independent work, striking a balance between the two
Accurate, efficient, strong attention to detail, customer centric
Understanding of UKVI compliance regulations in context to CAS issuance
Communicating effectively with different audiences
Fluent English skills, both written and spoken
Collaboration across teams and adaptability to fast changing processes
Innovation – proactively identify possibilities for process improvements

As part of your salary and benefits package, you’ll receive: