Hybrid Customer Retention Manager - Protect Revenue

Nottingham Source: WhatJobs
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Experian is seeking a Customer Retention Manager to join Growth Markets – EBE Retention. You will own at-risk customers, stop usage decline, and secure renewals by demonstrating ongoing value of Experian’s solutions.

Reporting to the Sales Manager, you will build strong client relationships, negotiate favourable terms, and influence decisions to protect revenue. You’ll engage with clients considering cancellation and present tailored retention strategies.

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