ESCC Controller

ICTS ROLE PROFILE

Role Title

ESCC Controller

Department

Corporate Security

Hours

4 on 4 off, days and nights, 07:00 – 19:00 and 19:00 – 07:00

Location

Hammersmith, London

Salary

£18.58 per hour

Summary of role

The EMEA Security Control Centre (ESCC) – Controller is based in the EMEA head office in Hammersmith, London. Working as part of a team, you are responsible for delivering effective incident monitoring, escalation, and reporting across the region. The ESCC Controller will provide expert monitoring, response, and resolution of all EMEA alarms, CCTV and access control systems. Proficient in using mass notification platforms; social media listening and open-source media monitoring tools, along with other Security, management & reporting tools.

Troubleshoot issues relating to the Security Systems hardware, software, or infrastructure and where unable to resolve, escalte as per SOP’s.

Main responsibilities

Relationship Management;

• Work closely with the Contract Management, Security Systems & ESCC Supervisors and Intel Analysts to maintain maximum operational efficiency and expertise.
• You must be an effective team player

Operations Management;

• Maintain and enhance the standard of the Security Team through outstanding service
• Create and manage incident reports in accordance with the Control Room Manual
• Monitor and manage incident alert and response platforms in order to Identify, establish, assess and escalte according to established SOPs
• Report incidents throughout the EMEA region as per SOPs
• Collate and report on security related intelligence to safeguard all staff members that are traveling to or are based in the EMEA region
• Troubleshooting and technical support of security systems hardware and software
• Have a full understanding of the functions covered at all sites, not limited to Access control, physical security, CCTV, General Business Support
• Support the supervisors when required
• Adhere to company culture and core values
• Embrace new processes to reflect current and future business needs

Other Duties;

• Be aware of policy and procedures owned and changed from time to time by ICTS
• Be aware of policy and procedures owned and changed from time to time by the client.
• Carry out any additional duties requested by operational management.

Required skills & Experience

Essential

• Must have at LEAST 1 years’ experience of working in a National or Regional (EMEA) SOC environment
• Experience in the use of physical security systems, not limited to CCTV, Intrusion Detection systems, Electronic Access Control, Social Listening platforms, mainstream media and regional mass message notification platforms.
• Excellent interpersonal and communication skills with an excellent command of the English language both verbal and written
• Experience in supporting operational security management & decision making
• The ability to work effectively in a demanding and at times, stressful environment
• A flexible approach and be comfortable responding quickly to developing security incidents
• A methodical, structured approach to incident escalation, management, resolution and reporting
• Ability to work under own initiative
• Proficient in the use of the Microsoft Office package; Word, Excel, Outlook, PowerPoint
• An understanding and commitment to Equality, Diversity & Inclusion Teams
• Deliver excellent customer service

Qualifications & Licences

Essential

• SIA Door Supervisor license & SIA Public Surveillance (CCTV) license

Desirable

• FREC 3 or I/FPOS certificate
• Security systems qualifications; Genetec; Lenel On-Guard
• ILM/CMI Level 3 Leadership qualification or similar

Site Specific Information

This position is 4 on 4 off, days and nights, 07:00 - 19:00 and 19:00 - 07:00

Full training, uniform (if applicable) and health and safety equipment are provided, and you will also have access to:

Personal Pension Scheme

Health Insurance Scheme

Discount shopping platform

Employee Assistance Program

Cycle to Work Scheme

Established in 1987, ICTS specialises in the provision of integrated security and customer services within the most demanding environments. ICTS works with major public attractions, leisure, financial, retail, public sector, transport and government bodies. We take our commitment to principles of fairness and mutual respect for people of all faiths and cultures seriously and we expect our employees to do the same.

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