Security Officer

Security Officer (SIA Door Supervisor) - Edmonton Green Shopping Centre (N9 0TZ)

Location: Edmonton Green Shopping Centre, Edmonton, London, N9 0TZ

Position: Full Time / Temp

Pay Rate: £13.45 per hour

Hours: 30 Hours Per Week

Shift Pattern: Monday to Sunday

Shifts: 07:00 to 19:00 and 19:00 to 07:00

Role Overview

We are seeking a professional and customer-focused SIA Door Supervisor to join the security team at Edmonton Green Shopping Centre. The successful candidate will play a vital role in ensuring the safety and security of visitors, tenants, contractors, and staff while maintaining a welcoming environment within the centre.

Key Responsibilities

• Conduct regular patrols throughout the shopping centre and surrounding areas.
• Maintain a visible security presence to deter crime and anti-social behaviour.
• Provide excellent customer service and assistance to visitors.
• Monitor public areas and respond appropriately to incidents.
• Enforce centre policies, including no-alcohol and designated smoking area regulations.
• Assist with lost children, vulnerable persons, and customer enquiries.
• Support retailers with shoplifting incidents while adhering to company procedures.
• Monitor and report health and safety hazards, defects, fire risks, and security concerns.
• Ensure rear fire exits remain clear and accessible.
• Report all incidents and maintain accurate records.
• Liaise with emergency services and centre management when required.
• Carry out inspections of vacant units, common areas, lighting, and security systems.
• Meet and greet contractors and visitors while maintaining security procedures.

Essential Requirements

• Valid SIA Door Supervisor Licence.
• Excellent communication and customer service skills.
• Ability to remain calm and professional in challenging situations.
• Strong observational and incident reporting skills.
• Reliable, punctual, and able to work flexible shifts.
• Basic IT skills for reporting and security systems.
• Ability to work independently and as part of a team.

Desirable Experience

• Previous shopping centre, retail, or customer-facing security experience.
• Experience dealing with anti-social behaviour and shoplifting incidents.
• Knowledge of health and safety procedures.
• CCTV experience would be advantageous.

Benefits

• Competitive hourly rate of £13.45 per hour.
• Overtime opportunities available.
• Ongoing training and development.
• Supportive team environment.
• Career progression opportunities within the security industry.

Ideal Candidate

The ideal candidate will be an experienced SIA Door Supervisor with strong customer service skills, a proactive approach to security, and the confidence to engage professionally with members of the public, retailers, contractors, and emergency services. Experience within a shopping centre or retail environment would be highly beneficial.

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