2nd Line Service Desk Engineer

2nd Line Service Desk Engineer

£32,000-£35,000 Fareham, Hampshire Full-time, onsite

You've built solid IT support skills. Where could they take you next?

Perhaps you want more exposure to Microsoft cloud technologies. More complex troubleshooting. Or a team around you who'll share their knowledge and help you work through unfamiliar problems.

This opportunity brings those things together.

You'll join an established, growing Managed Service Provider, supporting businesses with different systems, challenges and priorities. It's a chance to put your existing experience to work while building a broader technical skill set.

What's in it for you?

• £32,000-£35,000 salary
• A full-time, onsite role in Fareham
• Hands-on exposure to Microsoft 365, Entra ID, Intune, SharePoint, Windows Server and networking
• Variety across multiple customer environments
• Experienced engineers to learn from and share ideas with
• Opportunities to develop and progress within a growing MSP

What you'll do

When a customer's technology stops working, you'll investigate the issue, explain what's happening and take responsibility for getting them back up and running.

Your work could take you from a Microsoft 365 access problem to a Windows Server fault, an Intune device issue or a network connectivity challenge.

Alongside day-to-day service desk support, you'll configure devices, manage permissions and help bring new users and customers onboard.

You'll be:

• Providing remote technical support across customer environments
• Troubleshooting desktop, server, cloud and networking issues
• Administering Microsoft 365, user accounts and access permissions
• Building, configuring and deploying laptops and other devices
• Managing tickets against SLAs and keeping customers informed
• Working with senior engineers on issues that need further investigation
• Maintaining clear documentation so useful knowledge stays within the team

The role is based onsite in Fareham, with visits to local customers when required.

What you'll bring

You'll have practical IT support experience and be comfortable investigating issues beyond the initial checks.

You might already work in 2nd line support, or be an experienced 1st Line Engineer who's regularly handling more involved technical problems.

You'll need:

• Good working knowledge of Microsoft 365 and Windows
• Experience supporting desktops and Windows Server environments
• An understanding of Active Directory and networking fundamentals
• A methodical approach to troubleshooting
• Clear communication skills and confidence speaking with customers
• The ability to manage priorities, take ownership and follow things through

Experience with Entra ID, Intune, SharePoint or VMware would be useful.

Previous MSP experience is strongly preferred , although a solid internal IT support background will also be considered.

You'll also need a full UK driving licence and be able to meet the requirements for basic security clearance.

Ready for a broader technical challenge?

If you enjoy solving problems, working with customers and learning from the engineers around you, let's talk.

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