2nd Line Engineer

2nd Line IT Support Engineer – Microsoft 365 & Cyber Security

Location: Kemble
Salary: £34,000 – £38,000 DOE
Job Type: Permanent, Full-Time
Working Pattern: 4 days office / 1 day home
Additional Requirement: Full UK driving licence and access to a vehicle

About the Role:
Our client is an established and growing IT Managed Service Provider, supporting a wide range of organisations with IT support, Microsoft 365 and cyber security solutions.

They are looking for an experienced 2nd Line IT Support Engineer to join their technical team in the Gloucestershire area.

This is a customer-focused role suited to someone who enjoys solving technical problems, working across Microsoft cloud technologies and developing their experience within cyber security.

You’ll work closely with customers to resolve technical issues, support their IT environments and contribute to ongoing projects and technology rollouts.

What You’ll Do:
Provide 1st and 2nd line technical support to a range of customers
Troubleshoot and resolve Windows 11 hardware and software issues
Support Microsoft 365 environments and user administration
Administer and troubleshoot Entra ID and Exchange Online
Support Microsoft Teams and SharePoint
Assist with Microsoft Intune deployments and device management
Support cyber security solutions and promote security best practice
Monitor and resolve technical issues across customer environments
Participate in customer projects, migrations and technology rollouts
Provide occasional onsite support at customer locations
Maintain clear and accurate technical documentation
Work closely with customers to ensure issues are resolved effectively
Escalate more complex technical issues when required What We’re Looking For:
Previous experience within an MSP or IT Support environment
Strong Windows 11 troubleshooting experience
Good Microsoft 365 administration skills
Experience with Exchange Online, Teams, SharePoint and Entra ID
Good understanding of networking fundamentals
Strong troubleshooting and problem-solving skills
Excellent communication and customer service skills
A proactive approach and willingness to develop your technical knowledge
Full UK driving licence and access to a vehicle
Ability to work from the Tetbury office at least 4 days per week
Right to work in the UK Desirable Experience Experience with any of the following would be advantageous:

Microsoft Intune
Microsoft Defender

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