Technical Support Engineer

Technical Support Engineer

Location: Bristol

Salary: £39,000 - £50,000 DOE

Hours: Full-Time, Permanent

About the Role

We are looking for an experienced Technical Support Engineer to join a growing technical support team in Bristol.

You will provide technical support across a UK depot network and customer sites, acting as a point of escalation for engineers dealing with more complex faults, repairs and commissioning work.

This is a hands-on role working with diesel generator sets, supporting fault diagnosis, repairs, upgrades, commissioning and technical projects.

Key Responsibilities

• Diagnose and resolve mechanical and electrical faults on generator equipment
• Carry out servicing, repairs, commissioning and modifications
• Attend customer sites for technical support and site surveys
• Support engineers with complex fault-finding and technical issues
• Work on Stage V generators and modern rental equipment
• Provide technical training and mentoring to engineers
• Support engineering upgrades, product introductions and technical investigations
• Ensure all work is completed safely and to a high standard

About You

• Experience servicing and repairing diesel generator sets is essential
• Experience with FG Wilson, Cummins or similar generators
• Strong mechanical and electrical fault-finding skills
• Relevant engineering qualification or completed apprenticeship
• Electrical bias preferred
• Understanding of LV distribution and changeover systems
• Previous Field Service or Technical Support experience would be advantageous
• Full UK driving licence essential
• Good communication and customer service skills
• Able to work independently and as part of a team

Benefits & Package

• £39,000 - £50,000 salary depending on experience
• Company vehicle
• Company phone
• EOT bonus scheme
• Training, upskilling and career progression
• Holiday Buy & Sell Scheme
• Company pension
• Private medical scheme
• Life assurance and healthcare support
• 23 days holiday + bank holidays, increasing to 28 days with service
• Cycle to Work Scheme
• Employee Referral Scheme
• Enhanced overtime rates

Overtime Rates

• Monday-Friday, 8am-5pm: Standard time
• Monday-Friday, 5pm-midnight: Time and a half
• Monday-Friday, midnight-4am: Double time
• Saturday, 4am-midnight: Time and a half
• Saturday, midnight-4am: Double time
• Sunday & Bank Holidays: Double time

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