Technical Support Engineer

This full-time, permanent Technical Support Engineer position in Bristol offers a salary between £39,000 and £50,000 depending on experience. The successful candidate provides hands‑on assistance across a UK depot network and client sites, acting as an escalation point for colleagues tackling complex faults, repairs and commissioning tasks involving diesel generator sets. Duties include diagnosing mechanical and electrical issues, completing servicing, modifications and site surveys, plus supporting technical projects. Applicants need proven experience with generator equipment, strong fault-finding abilities and willingness to travel. Working hours are standard full-time.

Technical Support Engineer Location: Bristol Salary: £39,000 - £50,000 DOE Hours: Full-Time, Permanent

About the Role

We are looking for an experienced Technical Support Engineer to join a growing technical support team in Bristol. You will provide technical support across a UK depot network and customer sites, acting as a point of escalation for engineers dealing with more complex faults, repairs and commissioning work. This is a hands‑on role working with diesel generator sets, supporting fault diagnosis, repairs, upgrades, commissioning and technical projects.

Key Responsibilities

• Diagnose and resolve mechanical and electrical faults on generator equipment
• Carry out servicing, repairs, commissioning and modifications
• Attend customer sites for technical support and site surveys
• Support engineers with complex fault-finding and technical issues
• Work on Stage V generators and modern rental equipment
• Provide technical training and mentoring to engineers
• Support engineering upgrades, product introductions and technical investigations
• Ensure all work is completed safely and to a high standard

About You

Experience servicing and repairing diesel generator sets is essential

Experience with FG Wilson, Cummins or similar generators

Strong mechanical and electrical fault-finding skills

Relevant engineering qualification or completed apprenticeship

Electrical bias preferred

Understanding of LV distribution and changeover systems

Previous Field Service or Technical Support experience would be advantageous

Full UK driving licence essential

Good communication and customer service skills

Able to work independently and as part of a team

Benefits & Package

• £39,000 - £50,000 salary depending on experience
• Company vehicle
• Company phone
• EOT bonus scheme
• Training, upskilling and career progression
• Holiday Buy & Sell Scheme
• Company pension
• Private medical scheme
• Life assurance and healthcare support
• 23 days holiday + bank holidays, increasing to 28 days with service
• Cycle to Work Scheme
• Employee Referral Scheme
• Enhanced overtime rates
• Overtime Rates Monday-Friday, 8am-5pm: Standard time Monday-Friday, 5pm-midnight: Time and a half Monday-Friday, midnight-4am: Double time Saturday, 4am-midnight: Time and a half Saturday, midnight-4am: Double time Sunday & Bank Holidays: Double time

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